Overview

Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Returns are accepted only if the product is:

• Damaged
  
• Wrong Product

To complete your return, we require a receipt or proof of purchase and an uncut video of the unboxing.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment within 5–7 business days after approval.
Please note that the exact time taken for the refund to reflect in your account may vary depending on your bank or payment provider.

 

Late or Missing Refunds

If you haven’t received a refund after 7 business days of approval, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at customercare@diecastkerala.in

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customercare@diecastkerala.in.

 

Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need Help?

Contact us at customercare@diecastkerala.in for questions related to refunds and returns.